fo99 Responsible
Gaming Policy

Our Commitment to Safe Play

At fo99, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online casino gaming and sports betting should be an enjoyable form of entertainment, not a source of financial distress or emotional harm for Bangladesh players or their families. fo99 is committed to providing every registered player with access to a full suite of player-protection tools, clear information about the risks of gambling, and immediate pathways to professional support when needed.

Our responsible gaming framework is built around five pillars: prevention (robust age verification and account monitoring), player empowerment (self-managed limits and time controls), early intervention (proactive outreach to players showing patterns of concern), crisis response (rapid self-exclusion and account closure), and ongoing education (clear, plain-English information about gambling risks available to all users). Every fo99 employee involved in player services receives training on identifying and responding to at-risk gambling behaviour.

Gambling is a legal leisure activity for eligible adults in many jurisdictions. Like all leisure activities that involve risk, however, it can become problematic for a minority of players. fo99 takes its duty of care seriously and maintains the tools and procedures necessary to protect vulnerable users, including minors, individuals with pre-existing gambling disorders, and players who may be experiencing financial difficulty. If you ever feel that your use of fo99 is moving beyond enjoyment and into compulsion, please use the tools described on this page or contact our support team without delay.

18+ Age Restriction Policy

fo99 operates a strict 18+ age policy. No person under the age of 18 is permitted to register for a fo99 account, deposit funds, claim bonuses, or engage in any real-money gaming activity on the platform. This policy applies to all Bangladesh players without exception, regardless of the game category — cricket betting, live casino, slots, Teen Patti, or any other fo99 product.

Age Verification Process

fo99 verifies the age of all new players through our Know Your Customer (KYC) process. At the time of registration, you are required to confirm that you are 18 years of age or older. Before processing your first withdrawal, fo99 will request a copy of a valid government-issued identity document — such as your National Identity Card (NID) or passport — to confirm your age and identity. Accounts where age cannot be satisfactorily verified will be suspended pending further review, and any funds held in an unverified account will be subject to our KYC compliance procedures.

Protecting Minors

If you share a device or household with someone under the age of 18, fo99 strongly recommends that you take the following steps to prevent underage access to the platform:

• Always log out of your fo99 account when you are not actively using the platform.
• Never save your fo99 password in a browser or device that a minor can access.
• Consider enabling parental control software on shared devices. Well-known options for Android and iOS devices available in Bangladesh include Google Family Link and Apple Screen Time.
• Keep your bKash, Nagad, Rocket, or bank card credentials secure and separate from any devices accessible to minors.
• Contact fo99 support immediately at [email protected] if you believe a minor has accessed or attempted to access your account.

Deposit Limits

One of the most effective tools for responsible gaming is a personal deposit limit. fo99 allows all registered Bangladesh players to set a maximum deposit cap for a defined time period — daily, weekly, or monthly — directly from their account settings. Once a deposit limit is active, fo99 will automatically decline any deposit attempt that would cause you to exceed your chosen threshold within that period.

How Deposit Limits Work

• Log into your fo99 account and navigate to the Responsible Gaming section of your account settings.
• Select "Deposit Limits" and choose a daily, weekly, or monthly limit in Bangladeshi Taka (BDT).
• Your chosen limit takes effect immediately. Any deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard that would exceed this limit will be automatically blocked.
• Increasing a deposit limit requires a 7-day cooling-off period before the higher limit takes effect. This mandatory delay is designed to prevent impulsive increases during emotional or high-loss periods.
• Reducing a deposit limit takes effect immediately, with no waiting period.

fo99 strongly recommends that all Bangladesh players set a deposit limit that reflects their disposable income — the amount they can genuinely afford to lose for entertainment purposes — rather than their total available funds. A common guideline is to treat your gambling budget the same way you would a leisure budget for cinema visits, dining out, or other recreational activities: set a monthly maximum and stick to it, regardless of wins or losses.

Time-Out Controls

Excessive session length is a key risk factor in problem gambling. fo99 provides Bangladesh players with a range of time management tools to help you stay in control of how long you spend on the platform during each visit and across each day or week.

Session Time Reminders

You can configure fo99 to display an on-screen reminder after a set session duration — for example, after 30 minutes, 1 hour, or 2 hours of continuous play. When the reminder appears, you will be prompted to take a break, review your session activity, and confirm whether you wish to continue playing. This feature is particularly recommended for live casino sessions and in-play cricket betting, where the fast-paced nature of the activity can make it easy to lose track of time.

Reality Check Feature

fo99's Reality Check feature provides a periodic summary of your current session — including time spent playing, total amount wagered, net win or loss, and current account balance in BDT. This snapshot is designed to give you an honest, real-time picture of your session so that you can make an informed decision about whether to continue or stop.

Short-Term Time-Out (1–30 Days)

If you need a short break from fo99, you can activate a temporary time-out of between 1 and 30 days directly from your account settings. During a time-out, your account will be suspended: you will not be able to log in, deposit, or place bets. Your account balance and any pending withdrawals will be preserved and will be available when the time-out period ends. Time-out periods cannot be reversed early — this is intentional.

• Time-out periods are available in pre-set durations: 1 day, 3 days, 7 days, 14 days, and 30 days.
• Activation is immediate and cannot be reversed before the chosen period expires.
• You will receive a confirmation email to your registered address when a time-out is activated.
• Marketing and promotional communications are automatically paused during a time-out.
• Pending withdrawals will continue to be processed during your time-out period.

Self-Exclusion

Self-exclusion is fo99's most powerful player-protection tool and is intended for players who recognise that their gambling has become problematic and who want to stop completely for an extended period. A self-exclusion is a formal, binding request to have your fo99 account permanently blocked for a minimum period, with all marketing communications ceased immediately.

How to Request Self-Exclusion

• Contact fo99 support at [email protected] with the subject line "Self-Exclusion Request".
• State your registered email address, account username, and your preferred self-exclusion period (minimum 6 months; options: 6 months, 1 year, 2 years, 5 years, or permanent).
• fo99 will action your self-exclusion within 24 hours of receiving your confirmed request. During the processing window, please refrain from logging in or depositing.
• Once self-exclusion is active, your account will be blocked, your balance will be frozen, and any pending withdrawal requests will be processed to your registered payment method.
• All promotional emails and SMS notifications will be stopped immediately.

Lifting a Self-Exclusion

A self-exclusion cannot be lifted before the minimum period expires. After the minimum period has passed, you may contact fo99 support to request reinstatement of your account. Before reinstatement, fo99 will require you to complete a brief responsible gaming assessment and a mandatory 24-hour reflection period. If you request self-exclusion again at any point following reinstatement, the minimum period reverts to 6 months regardless of the duration of the original exclusion.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition characterised by a persistent inability to control gambling behaviour despite negative consequences. Recognising the early warning signs is the first step toward getting help. The following signs may indicate that gambling has moved beyond healthy entertainment and is becoming a problem.

If you recognise three or more of the above warning signs in your own behaviour, fo99 strongly encourages you to take immediate action — activate a time-out or self-exclusion, speak to a trusted person in your life, and reach out to a professional support organisation. You do not need to be at crisis point to ask for help. Early intervention leads to significantly better outcomes.

Self-Assessment Questions

The following questions are adapted from widely used responsible gaming screening tools. Answer honestly — your responses are private and are not submitted to fo99 or any third party. If you answer "Yes" to three or more questions, we encourage you to contact our support team or a professional gambling helpline.

Support Resources

If you or someone you care about is experiencing difficulties related to gambling, a range of professional support resources are available. fo99 encourages all at-risk players to seek help from qualified counsellors and support networks. The following organisations offer confidential, non-judgmental support.