fo99 Privacy
Policy

Data We Collect

fo99 collects personal data from players in Bangladesh to operate a safe, fair, and compliant online gaming platform. We collect only the data we genuinely need to provide our services, verify your identity, process your transactions, and meet our legal obligations. Below is a clear overview of the categories of personal data we collect and the context in which each category is gathered.

Registration Data

When you create a fo99 account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to establish your identity, confirm you meet the 18+ age requirement, and set up your player account. You must ensure all registration data is accurate and kept current throughout your time as a fo99 player.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, fo99 may request copies of government-issued identity documents such as your National Identity Card (NID) or passport, proof of address, and proof of payment method ownership (for example, a screenshot of your bKash or Nagad account confirming your registered name). KYC data is processed in accordance with international anti-money-laundering (AML) standards.

Financial and Transaction Data

fo99 records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by our secure payment partners.

Gameplay and Behavioural Data

fo99 records your in-platform activity, including games played, bet amounts, session durations, win and loss records, bonus claims, and interactions with the sportsbook (such as cricket markets and in-play bets). This data is used to maintain account integrity, detect problem gambling patterns, resolve disputes, and improve our games and features.

Technical and Device Data

We automatically collect certain technical data when you access fo99, including your IP address, browser type and version, operating system, device type, screen resolution, language settings, time zone (Bangladesh Standard Time, UTC+6), and referring URL. This data helps us detect fraud, enforce geographic and age restrictions, and optimise platform performance for Bangladesh users.

How We Use Your Data

fo99 processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The following table summarises our processing purposes and the legal basis we rely on for each activity.

• Account Management: To create, maintain, and secure your fo99 player account, including password resets, session management, and account suspension where required by these Terms.
• Age and Identity Verification: To confirm you are 18 years of age or older and to verify your identity as required by international AML standards and responsible gaming obligations.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your registered payment method in Bangladeshi Taka.
• Fraud and Security Monitoring: To detect and prevent fraudulent activity, account takeovers, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limits, and cooling-off periods requested by players.
• Customer Support: To respond to your enquiries, complaints, and requests submitted via [email protected] or the in-platform chat.
• Platform Improvement: To analyse aggregated, anonymised usage patterns to improve fo99's games, user interface, and performance for Bangladesh players.
• Marketing Communications: To send you promotional emails and SMS notifications about bonuses, new games, and seasonal offers — only where you have opted in to receive such communications. You may unsubscribe at any time.
• Legal Compliance: To comply with applicable laws, court orders, and regulatory requirements, including anti-money-laundering obligations and law enforcement requests.

Data Sharing

fo99 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data securely and in accordance with this Privacy Policy.

Service Providers and Technology Partners

fo99 works with trusted third-party service providers to operate the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and international card networks), game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), identity verification services, fraud detection providers, cloud hosting infrastructure partners, and customer support software platforms. Each of these partners receives only the minimum data necessary to perform their specific function and is prohibited from using your data for any other purpose.

Legal and Regulatory Disclosure

fo99 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if we are required to do so by applicable law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of fo99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance, and the acquiring entity will be required to honour this Privacy Policy.

• fo99 never sells player data to advertisers or data brokers.
• All third-party partners are bound by strict data processing agreements.
• Legal disclosure requests are assessed on a case-by-case basis.
• International data transfers are protected by appropriate contractual safeguards.

Cookies & Tracking

fo99 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyse how Bangladesh players interact with our website. This section explains the types of cookies we use and how you can control them.

Types of Cookies Used by fo99

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to accept only first-party cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your fo99 account or using core platform features. Instructions for managing cookies in common browsers are available via the support documentation of Chrome, Firefox, Safari, and Edge respectively.

Data Retention

fo99 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of data we hold.

• Account and Registration Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with standard AML record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law or an ongoing investigation.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, consistent with international AML and financial record-keeping standards.
• Gameplay and Session Logs: Retained for a minimum of 2 years from the date of the session for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for a minimum of 2 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.

Once the applicable retention period has expired and there is no legal basis for continued storage, fo99 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.

Data Security

fo99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure is designed to meet the expectations of a modern fintech-grade platform serving Bangladesh players.

• All data transmitted between your device and fo99 is encrypted using SSL 256-bit (TLS 1.2 or higher) encryption. Look for the padlock icon in your browser's address bar when accessing fo99.
• Player passwords are stored as one-way cryptographic hashes — fo99 staff cannot see or retrieve your password in plaintext.
• Access to personal data within fo99's internal systems is restricted on a strict need-to-know basis, with role-based access controls enforced for all staff.
• fo99's platform infrastructure is hosted on secure cloud servers with redundant data backups, intrusion detection systems, and regular third-party penetration testing.
• Payment data is handled exclusively by our PCI-compliant payment partners. fo99 does not store full card numbers, CVV codes, or mobile banking PINs on our servers.
• fo99 conducts regular internal security audits and staff privacy training to ensure ongoing compliance with our data protection obligations.

While fo99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your fo99 login credentials confidential and for notifying fo99 promptly if you believe your account security has been compromised.

Your Rights

As a fo99 player, you have a number of rights in relation to the personal data we hold about you. fo99 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our data protection team at [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise.

• Right of Access: You have the right to request a copy of all personal data fo99 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic registration information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to legal retention obligations — fo99 may be required to retain certain data (such as AML records) even after an erasure request.
• Right to Restrict Processing: You may request that fo99 restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where fo99 processes your data on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, machine-readable format.
• Right to Object: You have the right to object to fo99 processing your personal data for direct marketing purposes at any time. You may also object to other forms of processing, though fo99 may have a legal obligation to continue processing in some cases.
• Right to Withdraw Consent: Where fo99 processes your data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how fo99 has handled your personal data, please contact our data protection team using the details below. fo99 aims to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, BST UTC+6).

Data Protection Contact: [email protected]
Subject Line: Privacy Rights Request or Privacy Complaint
Response Target: Within 5 business days (BST, UTC+6)

If you are dissatisfied with fo99's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in the jurisdiction governing fo99's operations. fo99 will cooperate fully with any such authority in the investigation of a complaint.